Very disappointed that she made me wait that long. What? Really? She stated that none of the king rooms would be available that night, only 2 queens. After 2 1/2 - 3 hrs of not hearing anything, I went back to the agent and she told me that she didn't want to call me with bad news. Left luggage at concierge and went into the casino. I gave her my cell and she would call me when the room was clean and available. Only 2 Queen rooms were clean and available. Agent indicated that the king room was not cleaned and available for check-in, yet. Figured with play, we should get some sort of discount or comps. Wanted to try a new hotel/casino in Tunica. You did not tell me that before i booked hotel.I may add that i plan on sending a email to owners who purchased hotel about my injury and my stay at this hotel. also i went to go eat at the sports betting food place and was turned away because they said only reservations this weekend. well you owe me much more.my confirm # was 41006s3007186. by the way guest services person who only respond to these post by saying we apologize we would like a second chance to make it up to you. no nothing.i was told by a employee that new owners bought the hotel and changed a lot that explains why MGM sold it too much needs to be done and major complaints.if you care about quality and clean hotels don't stay here if you just want to gamble and don't care its for you.I have stayed here when MGM Grand had the hotel it was much better. this hotel is falling apart and in need of a full renovation.i reported my injury and room conditions to the front desk clerk who simply stated well guess services only works mon-fri she never apologized for conditions or offered a report.the casino is filled with smoke you can taste the nicotine in your mouth.the carts for your luggage is handed by the bell hops unless you get them you will not get a cart.i called back to speak to guest services whom stated the person was in a meeting and will call me in a hour 5 days later no call. there was a piece of marble tile sticking out from the wall i hurt my foot on it and took pictures. the rooms carpet is filthy its brown so unless you open the blinds you will not see the dirt.Now the bathroom toilet is so low a toddler could sit on it when you sit down you are almost on the floor. I was here for a wedding and first of all the customer service was horrible upon checking into my air clean room on the 22second floor we found that the refrigerator had food in the bottom.

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